How do I file a complaint about unprofessional or unethical conduct?

You have a right to make a complaint if you've been subjected to unprofessional or unethical conduct. In Texas, you can file complaints with the Texas Behavioral Health Executive Council (BHEC) via their contact page at bhec.texas.gov/contact-us/ or email enforcement@bhec.texas.gov. You can also mail complaints to 1801 Congress Avenue, Suite 7.300, Austin, Texas 78701. Additionally, you can file with the Attorney General of Texas Consumer Protection division at texasattorneygeneral.gov/consumer-protection.

Patients Rights | Knowing Connection Therapy Services

Q: How do I access my therapy records?

You have a right to access your therapy records. Contact jess@knowingconnectiontherapy.com to request your records. You will be contacted via phone call to verify the authenticity of the request and coordinate any forms required for releasing your records to outside parties. You may be charged a reasonable fee for any costs associated with copying and postage of records if paper records are requested. Depending on relevant laws regarding the retention of your records, your records may not be available after a certain amount of time has passed since your file was archived.

Accessing Your Therapy Records

You have a right to access your therapy records.

To formally request your therapy records, please make a written request via email to Jess Johnson: jess@knowingconnectiontherapy.com.

I will contact you via phone call to verify the authenticity of the request and coordinate with you any forms required for me to release your records to outside parties. You may be charged a reasonable fee for any costs associated with copying and postage of records if paper records are requested.

Please note: Depending on relevant laws regarding the retention of your records, your records may not be available after a certain amount of time has passed since your file was archived.

How to File a Complaint

You have a right to make a complaint if you’ve been subjected to unprofessional or unethical conduct. Below are the resources for filing formal complaints in Texas.

Professional Licensing Boards

Texas Behavioral Health Executive Council: Use the BHEC Contact Page and select “Complaints and Enforcement” under the Professional Counseling section. Follow the instructions to download the form.
- Email: enforcement@bhec.texas.gov
- Mail: 1801 Congress Avenue, Suite 7.300, Austin, Texas 78701

Consumer Protection Divisions

Attorney General of Texas: Visit the Consumer Protection division website for instructions on how to file.